Retail Assistant Manager Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 40,000 - 55,000; Full time

Job summary

A reputable hospitality provider is seeking a Retail Assistant Manager in Jasper, Alberta for a full-time seasonal role. The ideal candidate will support the Store Manager in training and operational oversight, manage retail associates, and ensure high customer service standards. Applicants should have supervisory experience, strong communication abilities, and the capability to thrive in a fast-paced environment. This position is perfect for individuals passionate about creating unforgettable guest experiences while effectively managing store operations.

Qualifications

• Experience in supervisory or leadership roles.
• Strong customer service and cash handling experience.
• Ability to work in a fast-paced team environment.

Responsibilities

• Support the Store Manager with training and onboarding.
• Manage store operations and oversee Retail Associates.
• Handle inventory and ensure the store is fully stocked.

Skills

Customer service skills

Strong communication skills

Organizational skills

Self-motivated

Leadership experience

Job description

Retail Assistant Manager Jasper Columbia Icefield

Pursuit Collection, Jasper, AB – Full‑time seasonal role (Spring/Summer 2026).

Job Details

At Pursuit, we create unforgettable experiences for our guests through world‑class attractions, distinct lodges, and thoughtfully crafted retail, dining, and transportation services. Our team members are the friendly faces who bring these experiences to life.

Responsibilities

• Support the Store Manager and DOR in providing ongoing retail training to new and existing staff.
• Assist with seasonal employee onboarding, hiring, orientation, and training.
• Plan, organize, and conduct merchandise changeovers or product movements following Pursuit operating plans.
• Focus on store operations, team member and customer engagement, and uphold Pursuit’s 4 Core Values.
• Manage monthly budgets and forecasts by handling weekly schedules, sales targets, and adjustments based on business levels.
• Directly supervise Retail Associates and Team Leads; conduct coaching and performance reviews as needed.
• Perform office tasks (up to 25% of the work week) and assist the Store Manager.
• Ensure floor is fully stocked; coordinate with the Retail Inventory Team on inventory and order suggestions.
• Train and manage employees on all POS systems and operational tasks.
• Handle store inventory, communicate any expired or damaged products, and plan ordering and receiving.
• Professionally manage customer issues, train Team Leads on refunds/exchanges, and handle common customer concerns.
• Perform other duties as assigned.

Required Skills & Qualifications

• Supervisory or leadership experience.
• Customer service and cash handling experience.
• Strong communication and organizational skills.
• Self‑motivated with a high level of initiative.
• Fluent in English; secondary language skills are an asset.
• Ability to excel in a fast‑paced team environment.

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics. Eligible applicants may apply and are encouraged to contact our Talent & Acquisition Team at [e-mail] if accommodation is needed during the application or hiring process.