Retail Asset Protection & Customer Experience Ambassador

myview; Newmarket; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

10% Colleague Discount

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Plan

Job summary

Loblaw Companies Limited in Newmarket, ON, is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, assist with inquiries, and help maintain a safe, welcoming store environment.

The role emphasizes collaboration with store colleagues, ongoing training, and a competitive pay rate. A focus on customer satisfaction and smooth operations is key to success in this position.

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanor that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Skills

Retail experience

Customer service

Team collaboration

Dealing with urgency

Professional demeanor

Ability to stand long

Job description

Loblaw Companies Limited in Newmarket, ON, is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, assist with inquiries, and help maintain a safe, welcoming store environment.

The role emphasizes collaboration with store colleagues, ongoing training, and a competitive pay rate. A focus on customer satisfaction and smooth operations is key to success in this position.