Customer Experience & Safety Ambassador

Loblaw; Pitt Meadows; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

10% Colleague Discount

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Tuition assistance and in-house培训

Job summary

Loblaw Companies Limited in Pitt Meadows, BC, is seeking a Customer Experience Ambassador under the Asset Protection team. You will greet customers, assist with inquiries, and help ensure a safe, welcoming store environment while collaborating with teammates.

This role emphasizes exceptional service, teamwork, and reliability. Loblaw offers training, tuition assistance, benefits, and a 10% colleague discount.

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanour that puts customers at ease.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Skills

Customer service

Retail experience

Communication

Job description

Loblaw Companies Limited in Pitt Meadows, BC, is seeking a Customer Experience Ambassador under the Asset Protection team. You will greet customers, assist with inquiries, and help ensure a safe, welcoming store environment while collaborating with teammates.

This role emphasizes exceptional service, teamwork, and reliability. Loblaw offers training, tuition assistance, benefits, and a 10% colleague discount.