Asset Protection & Customer Experience Ambassador

myview; Ottawa; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

10% Colleague Discount

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Job summary

Loblaw Companies Limited is seeking a Customer Support representative at RCSS 190 Richmond Rd, Ottawa, to greet customers, assist with inquiries, and ensure a welcoming store environment. You will collaborate with store teams to provide a smooth customer experience and uphold safety standards.

Ideal candidates have retail or customer-facing experience, strong communication, and a friendly, professional demeanor.

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills with a friendly and approachable demeanor.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure environment.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.
• Physical ability to stand or walk for extended periods.

Skills

Customer service

Communication

Team collaboration

Safety awareness

Job description

Loblaw Companies Limited is seeking a Customer Support representative at RCSS 190 Richmond Rd, Ottawa, to greet customers, assist with inquiries, and ensure a welcoming store environment. You will collaborate with store teams to provide a smooth customer experience and uphold safety standards.

Ideal candidates have retail or customer-facing experience, strong communication, and a friendly, professional demeanor.