Restaurant Manager

Toptable Group; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading restaurant group as a Restaurant Manager at an award-winning café in Victoria. This role involves overseeing operations, leading a dedicated team, and ensuring exceptional guest experiences in a vibrant culinary environment. Ideal candidates will have a passion for service and a proven track record in premium food and beverage management.

Qualifications

• Minimum 3 years’ experience leading a premium food and beverage operation.
• Strong knowledge of wines with level 2 WSET accreditation.

Responsibilities

• Oversee day-to-day operations of the restaurant.
• Inspire and manage the front-of-house team.
• Ensure superior customer service through staff training.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

University degree in a related field

Tools

WSET accreditation

Job description

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Known for its innovative menu and fresh, locally sourced dishes that celebrate the best of West Coast cuisine, Marilena Café and Raw Bar in Victoria is an award-winning restaurant, ranked #27 on Canada's Top 100 Restaurants and named Best New Restaurant in Canada in 2024.

Toptable Group is seeking an experienced and dynamic Restaurant Manager to join the leadership team at our award-winning Marilena Cafe & Raw Bar in Victoria, BC. This role offers a unique opportunity to collaborate with the team in continuing to build on Marilena’s remarkable success in this vibrant market. We are looking for candidates who are passionate about delivering exceptional service and eager to be a part of Marilena’s inspiring story.

POSITION SUMMARY:

The Restaurant Manager will inspire, develop, oversee, and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

• Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house team
• Assist with overseeing the day-to-day operations of the restaurant
• Maintain exceptional standards of professionalism and hospitality
• Lead by example, inspiring staff to deliver a memorable food and beverage experience
• Display a genuine passion to facilitate and exceed guest service expectations
• Ensure the delivery of superior customer service through effective staff training and education
• Actively participate in the mentorship and support of all team members
• Develop a strong and positive rapport with both staff and guests alike
• Drive positive results that align with business goals
• Under the direction of the Restaurant Director, initiate and execute special projects as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum 3 years’ experience leading a premium food and beverage operation
• University degree in a related field or a combination of education and experience
• Strong knowledge of wines with level 2 WSET accreditation
• Experience training and managing a large and varied staff
• Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
• Highly committed to a premium level of quality and creating the ultimate guest experience
• Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
• Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
• Strong English communication skills, both verbal and written
• Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
• Comfortable with dealing with media, public speaking, and VIP guests
• Excellent knowledge of wine and spirits; a professionally recognized wine and/or spirits certificate is an asset
• Flexibility to work evenings, weekends, and holidays
• This position will remain open until filled.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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