Restaurant/ Cafe Manager

Accor Hotels; Victoria; On-site; CAD 73,000 - 77,000; Full time

Job summary

Join a forward-thinking company as a Restaurant or Café Manager, where your leadership will shine in a fast-paced environment. In this dynamic role, you will oversee daily operations, ensuring exceptional service and training for your team. Your ability to manage multiple priorities will be key in maintaining high standards and guest satisfaction. With a focus on professionalism and efficiency, you will play a crucial role in enhancing the dining experience. This is an exciting opportunity to make a significant impact in an esteemed establishment, where your contributions will be valued and recognized.

Qualifications

• Strong communicator with well-developed stakeholder management skills.
• Exceptional organizational skills with the ability to prioritize effectively.

Responsibilities

• Ensure guests are greeted and escorted to tables by Team Members.
• Train and monitor Food and Beverage Attendants to meet service standards.
• Manage daily operations and maintain cleanliness and care of equipment.

Skills

Stakeholder Management

Communication Skills

Organizational Skills

Ability to Work Under Pressure

Flexibility

Education

Valid RSA

5-star Hotel Experience

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Job Description

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.

We are hiring for multiple positions across locations in Australia outside of Sydney, Melbourne and Brisbane.

As our next Restaurant or Café Manager, you will:

1. Ensure Team Members greet guests and escort them to tables
2. Schedule dining reservations
3. Train and monitor Food and Beverage Attendants and ensure service standards are met
4. Ensure accurate recording and verification of Team Member time records
5. Manage all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
6. Ensure that approved service sequences and standards are established and maintained at all times
7. Ensure that all opening and closing procedures are carried out to an acceptable standard and supervise outlet
8. Maintain efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
9. Maintain a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
10. Promptly report any maintenance work required to the Manager and/or maintenance department
11. Maintain all outlet stock levels
12. Conduct daily briefings
13. Complete the Restaurant daily log book
14. Develop training plans and conduct on and off the job training sessions for all outlet Team Members
15. Attend all scheduled food and beverage and other relevant meetings when required
16. Monitor outlets manpower, payroll budget, control costs and maximize profitability
17. Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitor service personnel’s appearance and grooming
18. Be punctual, efficient, and courteous at all times with guests and fellow Team Members alike
19. Be aware of own work schedule and always provide adequate notice when circumstances prevent one from adhering to that schedule
20. Handle all guest complaints immediately, courteously and satisfactorily
21. Ensure all guests are greeted & escorted to their allocated tables when possible
22. Assist with conducting performance appraisals of subordinates as instructed
23. Perform other duties as may be prescribed from time to time due to operational needs

Qualifications

What we are looking for:

1. A strong communicator with well-developed stakeholder management skills
2. The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
3. The possession of a valid RSA
4. 5-star hotel background as a Supervisor/Manager in a food service field
5. Exceptional organizational skills, with the ability to prioritize in order to meet allocated timelines and budgets
6. The ability to remain calm when under pressure
7. The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Additional Information

Annual Base Salary: $73,359.00 - $77,000 (gross)