Restaurant Manager

PENN Entertainment; Peters Road; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading entertainment provider as a supervisor in the Food & Beverage department. You'll manage staff, ensure guest satisfaction, and promote a positive work environment. This role offers opportunities for career growth and a comprehensive benefits package, including medical coverage and bonuses.

Benefits

Day-one medical coverage

401(k) matching

Annual bonuses

Paid time off

Qualifications

• At least three years of supervisory experience in a high-volume restaurant.
• Proficiency in writing reports and business correspondence.

Responsibilities

• Supervise and manage staff in the Food & Beverage department.
• Create efficient schedules and manage labor costs.
• Ensure compliance with gaming laws and regulations.

Skills

Communication

Problem Solving

Interpersonal Skills

Customer Service

Education

Bachelor’s degree or equivalent

Supervisory/Managerial experience

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people enjoy more fun. We care about your career growth and will support your development to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off is earned according to local policies and increases with tenure.

Click HERE to learn how we empower team members to grow, thrive, and advance their careers.

WE LOVE OUR WORK.

• Supervise and manage staff in the Food & Beverage Front of House department, developing and monitoring operational goals, performance, and profit objectives.
• Create efficient schedules, manage labor costs, meet staffing goals, and ensure guest satisfaction. Assist in budget planning, ensure compliance, and report concerns.
• Support and promote superior customer service, ensuring standards are met and issues addressed. Oversee staff development and training programs.
• Implement rewards and recognition programs to boost employee engagement.
• Control costs by monitoring inventory and pars.
• Maintain quality assurance standards, including health and customer service regulations.
• Oversee scheduling, breaks, floor plans, and staff evaluations.
• Maintain a friendly, helpful attitude with customers and colleagues.
• Ensure compliance with gaming laws and regulations applicable to the department.
• Manage overall restaurant and beverage operations.
• Ensure facilities are adequate and safety policies are followed.
• Monitor food presentation and communicate deviations from standards.
• Ensure regulatory compliance and report issues to management.
• Maintain confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Bachelor’s degree or equivalent, or four years of supervisory/managerial experience, or a combination thereof.
• At least three years of supervisory experience, preferably in a high-volume restaurant.
• Excellent communication skills in English, both written and verbal.
• Ability to maintain confidentiality and professionalism.
• Strong interpersonal skills to resolve conflicts diplomatically.
• Proficiency in writing reports, business correspondence, and procedures.
• Mathematical skills to perform basic calculations and interpret data.
• High energy and proactive problem-solving approach.
• Proficiency in Microsoft Office suite.
• Effective communication and collaboration skills at all organizational levels.
• Excellent customer service skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become a leading provider of entertainment, sports content, and casino gaming across 43 destinations in North America, plus online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

As an industry leader, we are committed to diversity and sustainability — for our community, team members, vendors, and planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer