Resident Experience Concierge - Retirement Living

Sienna Senior Living; Kingston; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

Health & Dental benefits

SOAR - Share Ownership and Reward

Employee Share Purchase Plan

Growth and learning opportunities

Inclusive, welcoming culture

Job summary

Aspire Royale Place Retirement Living is seeking a Concierge to support residents, families and visitors with warm, professional service on site. You will help people feel valued while assisting with daily activities and maintaining smooth operations.

Key duties include greeting guests, guiding tours, handling records, and providing clerical support to the team. The role emphasizes compassion, diplomacy, and a strong customer service mindset within a retirement living environment.

Qualifications

• Demonstrated customer service skills and ability to resolve inquiries.
• Polished communication and diplomacy in handling resident and family concerns.
• Strong attention to detail in records and documentation.

Responsibilities

• Greet visitors and provide guided tours to residents and guests.
• Maintain accurate records and assist with cash-related documentation.
• Provide clerical and computer support to managers as needed.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Aspire Royale Place Retirement Living is seeking a Concierge to support residents, families and visitors with warm, professional service on site. You will help people feel valued while assisting with daily activities and maintaining smooth operations.

Key duties include greeting guests, guiding tours, handling records, and providing clerical support to the team. The role emphasizes compassion, diplomacy, and a strong customer service mindset within a retirement living environment.