Resident Experience Concierge - Senior Living

Thehamletsatduncan; Victoria; On-site; CAD 42,000 - 58,000; Full time

Job summary

Optima Living in Victoria, BC, is seeking a friendly Concierge to welcome residents and visitors and support daily community operations.

You will handle inquiries, assist with move-ins, coordinate scheduling, and provide confidential administrative support to the leadership team, ensuring smooth information flow and a warm, hospitality-focused environment.

The role emphasizes resident dignity, safety, and timely communication within a policy-driven workplace.

Qualifications

• Minimum of one year of experience in an administrative or similar role.
• Completion of a recognized post-secondary program is an asset.
• Experience in a residential care or mental health environment is an asset.

Responsibilities

• Greets residents, visitors, and team members warmly and professionally.
• Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals.
• Assists with coordination of move-ins/move-outs and scheduling of resident appointments.
• Performs administrative tasks such as filing, record keeping, meeting minutes, and documentation.

Skills

Administrative experience

Customer service

Communication skills

Microsoft Office

Education

Post-secondary education

Tools

Microsoft Office

Job description

Optima Living in Victoria, BC, is seeking a friendly Concierge to welcome residents and visitors and support daily community operations.

You will handle inquiries, assist with move-ins, coordinate scheduling, and provide confidential administrative support to the leadership team, ensuring smooth information flow and a warm, hospitality-focused environment.

The role emphasizes resident dignity, safety, and timely communication within a policy-driven workplace.