Concierge

Sienna Senior Living; Kingston; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

Health & Dental benefits

SOAR - Share Ownership and Reward

Employee Share Purchase Plan

Growth and learning opportunities

Inclusive, welcoming culture

Job summary

Aspire Royale Place Retirement Living is seeking a Concierge to support residents, families and visitors with warm, professional service on site. You will help people feel valued while assisting with daily activities and maintaining smooth operations.

Key duties include greeting guests, guiding tours, handling records, and providing clerical support to the team. The role emphasizes compassion, diplomacy, and a strong customer service mindset within a retirement living environment.

Qualifications

• Demonstrated customer service skills and ability to resolve inquiries.
• Polished communication and diplomacy in handling resident and family concerns.
• Strong attention to detail in records and documentation.

Responsibilities

• Greet visitors and provide guided tours to residents and guests.
• Maintain accurate records and assist with cash-related documentation.
• Provide clerical and computer support to managers as needed.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Concierge

Aspire Royale Place Retirement Living

Rate of Pay: $20.72

Shift Details: Week 1 Sat- 4-8; Sun 4-8

This posting is for an existing vacancy.

At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Aspira their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

Why you belong here

• A competitive salary and vacation package
• Health & Dental benefits program
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you’ll be doing

You will be a welcomed member of the Retirement team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.

What makes you a great fit?

• You communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills
• You ensure issues are clearly documented and escalated appropriately when needed
• You consistently deliver warm, high-quality customer service to residents, families, visitors, and team members
• You create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours
• You maintain accurate records and handle cash-related documentation with attention to detail
• You provide dependable clerical and computer support to managers and adapt easily to administrative needs
• You are compassionate and dedicated to meaningful work that supports seniors in living life fully
• You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff
• You are proficient in Microsoft Excel, Word, and PowerPoint
• You demonstrate tact, diplomacy, and professionalism in every interaction

What you need to know

• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.