Resident Concierge & Guest Experience Specialist

Sienna Senior Living; Keswick; On-site; CAD 21,000 - 29,000; Full time

Job summary

Sienna Senior Living is seeking a Concierge to be the first point of contact for residents and visitors in our Ontario communities. The role focuses on warm, professional service, helping guests, and supporting managers with clerical tasks.

Responsibilities include greeting guests, answering inquiries, tours, and processing meal voucher transactions. Must have strong communication, organizational skills, and proficiency in MS Office.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.

Responsibilities

• Respond to resident and visitor enquiries with diplomacy and resolve complaints in writing to the General Manager.
• Promote excellent customer service in all interactions with visitors, families, residents and team members.
• Greet visitors and conduct mini tours in accordance with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Complete records to support cash transactions related to sale of guest and team member meal vouchers/tickets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Computer proficiency

Education

Grade 12 education

Tools

Excel

Word

PowerPoint

Job description

Sienna Senior Living is seeking a Concierge to be the first point of contact for residents and visitors in our Ontario communities. The role focuses on warm, professional service, helping guests, and supporting managers with clerical tasks.

Responsibilities include greeting guests, answering inquiries, tours, and processing meal voucher transactions. Must have strong communication, organizational skills, and proficiency in MS Office.