Concierge Casual

Sienna Senior Living; Keswick; On-site; CAD 21,000 - 29,000; Full time

Job summary

Sienna Senior Living in Ontario is seeking a Concierge Casual to welcome residents and visitors, answer inquiries, and support daily operations. This role emphasizes warmth, professionalism, and accurate record-keeping while upholding safety and privacy guidelines.

You will greet guests, assist with tours, provide clerical support, and help manage cash transactions for meal vouchers, with opportunities to grow in a friendly team-focused environment.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Proven customer service experience.
• Proficient with MS Office.
• Pass Vulnerable Sector Check and health screenings as applicable.

Responsibilities

• Respond to resident and visitor inquiries with diplomacy and resolve complaints.
• Promote excellent customer service in all interactions with visitors, families, residents and team members.
• Greet visitors, conduct mini-tours, and address needs per policies.
• Provide clerical and computer support to managers as requested.
• Complete records to support cash transactions for meal vouchers.
• Perform other duties as assigned.

Skills

Excellent verbal and written comms

Customer service experience

Organizational skills

MS Office proficiency

Problem solving

Education

Completion of Grade 12 education

Tools

MS Excel

MS Word

PowerPoint

Job description

Concierge Casual

Rate of Pay: $18.08

This posting is for an existing vacancy

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points for having:

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.