Concierge- Permanent Part Time Weekends 2:00pm - 9:00pm

Sienna Senior Living; Keswick; In loco; CAD 21.000 - 29.000; Tempo pieno

Descrizione del lavoro

Sienna Senior Living is seeking a Concierge to be the first point of contact for residents and visitors in our Ontario communities. The role focuses on warm, professional service, helping guests, and supporting managers with clerical tasks.

Responsibilities include greeting guests, answering inquiries, tours, and processing meal voucher transactions. Must have strong communication, organizational skills, and proficiency in MS Office.

Competenze

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.

Mansioni

• Respond to resident and visitor enquiries with diplomacy and resolve complaints in writing to the General Manager.
• Promote excellent customer service in all interactions with visitors, families, residents and team members.
• Greet visitors and conduct mini tours in accordance with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Complete records to support cash transactions related to sale of guest and team member meal vouchers/tickets.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication

Multitasking

Problem solving

Computer proficiency

Formazione

Grade 12 education

Strumenti

Excel

Word

PowerPoint

Descrizione del lavoro

Concierge

Rate of Pay: $18.08

This posting is for an existing vacancy

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.

All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.

As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points for having:

• Additional applied courses i.e. office administration preferred.

Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.