Senior Living Concierge: Welcoming & Tours

Sienna Senior Living; Brantford; On-site; CAD 32,000 - 40,000; Full time

Job summary

Sienna Senior Living is opening a brand-new Campus of Care in Brantford, inviting caring individuals to join as a Concierge. The role focuses on delivering exceptional customer service to residents, families, and visitors, while providing clerical support and assisting management as needed.

You will respond to inquiries with diplomacy, conduct building tours, handle records for meal vouchers, and help ensure a welcoming, respectful environment that supports residents' daily happiness and dignity.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office.

Responsibilities

• Respond to resident and visitor inquiries with diplomacy and forward complaints to the General Manager in writing.
• Promote excellent customer service in all interactions with visitors, families, residents and team members.
• Greet visitors, address needs, and conduct mini tours per policies.
• Provide clerical and computer support to managers as requested.
• Complete required records to support cash transactions for meal vouchers/tickets.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multi-tasking

Problem solving

Education

Grade 12 education

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Sienna Senior Living is opening a brand-new Campus of Care in Brantford, inviting caring individuals to join as a Concierge. The role focuses on delivering exceptional customer service to residents, families, and visitors, while providing clerical support and assisting management as needed.

You will respond to inquiries with diplomacy, conduct building tours, handle records for meal vouchers, and help ensure a welcoming, respectful environment that supports residents' daily happiness and dignity.