Reservations Manager

Placements24; Kimberley; Presencial; CAD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based incentives

Professional development opportunities

Employee discounts on accommodation

Descripción de la vacante

Placements24 is seeking a Reservations Manager for a prominent Kimberley hotel to oversee the reservations department, manage inventory, optimize room rates, and ensure efficient processing of bookings.

You will lead a team, implement reservation strategies, and collaborate with Sales and Marketing to maximize occupancy and revenue, while analyzing trends and ensuring seamless operations.

Formación

• 4+ years of hotel reservations experience, with at least 2 years in a supervisory or managerial role.
• Expertise in yield management, revenue management, and forecasting techniques.
• Strong knowledge of hotel reservation systems (PMS) and GDS.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and other relevant software.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• A degree or diploma in Hospitality Management or a related field is desirable.

Responsabilidades

• Manage the daily operations of the reservations department, ensuring accuracy and efficiency.
• Supervise and train reservations agents, fostering a high-performance team culture.
• Implement and monitor yield management strategies to maximize occupancy and revenue.
• Analyze booking trends, market demand, and competitor pricing to set optimal room rates.
• Oversee the management of room inventory across all booking channels.
• Ensure accurate and timely processing of reservations, modifications, and cancellations.
• Collaborate with the Sales and Marketing teams to develop promotional offers and packages.
• Generate regular reports on reservation statistics, occupancy forecasts, and revenue performance.
• Maintain excellent communication with other hotel departments, particularly Front Office and Sales.
• Ensure compliance with hotel policies and reservation procedures.

Conocimientos

Yield management

Revenue management

Data analysis

Leadership

Excel

Communication

Educación

Degree in Hospitality Management or related field

Herramientas

PMS

GDS

Descripción del empleo

About the Role

Our client, a prominent hotel in Kimberley, is seeking a detail-oriented and proactive Reservations Manager. This role is responsible for overseeing the reservations department, managing inventory, optimizing room rates, and ensuring efficient processing of all room bookings. The Reservations Manager will lead a team, implement effective reservation strategies, and collaborate with sales and marketing to maximize occupancy and revenue. The ideal candidate possesses strong analytical skills, a thorough understanding of yield management principles, and excellent leadership capabilities. This is a key position for driving the commercial success of the hotel in Kimberley.

Key Responsibilities

• Manage the daily operations of the reservations department, ensuring accuracy and efficiency.
• Supervise and train reservations agents, fostering a high-performance team culture.
• Implement and monitor yield management strategies to maximize occupancy and revenue.
• Analyze booking trends, market demand, and competitor pricing to set optimal room rates.
• Oversee the management of room inventory across all booking channels.
• Ensure accurate and timely processing of reservations, modifications, and cancellations.
• Collaborate with the Sales and Marketing teams to develop promotional offers and packages.
• Generate regular reports on reservation statistics, occupancy forecasts, and revenue performance.
• Maintain excellent communication with other hotel departments, particularly Front Office and Sales.
• Ensure compliance with hotel policies and reservation procedures.

Requirements

• A minimum of 4 years of experience in hotel reservations, with at least 2 years in a supervisory or managerial role.
• Proven expertise in yield management, revenue management, and forecasting techniques.
• Strong knowledge of hotel reservation systems (PMS) and GDS (Global Distribution Systems).
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and other relevant software.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• A degree or diploma in Hospitality Management or a related field is desirable.
• Familiarity with the Kimberley hotel market is an advantage.
• Ability to work under pressure and adapt to changing market conditions.

Benefits

• An annual salary of R .
• Performance-based incentives.
• Opportunities for professional development and career advancement.
• Employee discounts on accommodation and hotel services.
• A supportive team environment in Kimberley.