Assistant Hotel Manager

Placements24; Kimberley; Hybrid; CAD 15,000 - 26,000; Full time

Benefits offered by this job

Hybrid work environment

Medical aid contributions

Staff discounts on hotel services and

Job summary

Placements24 is seeking an Assistant Hotel Manager for a vibrant hotel in Kimberley. You will work closely with the Hotel Manager to oversee daily operations across front office, housekeeping and F&B, while focusing on guest satisfaction and operational efficiency.

The role requires hands-on leadership, strong communication, and ability to manage staff, schedules, and budgets. A hospitality management qualification is preferred, and you must be based in or willing to relocate to Kimberley,

Qualifications

• Minimum 3 years in a supervisory or junior management role in hospitality.
• Strong knowledge of hotel operations including front desk, housekeeping, and F&B.
• Excellent interpersonal and customer service skills.

Responsibilities

• Assist Hotel Manager in day-to-day operations.
• Support department managers to maintain service standards.
• Handle guest inquiries and feedback with prompt resolutions.
• Assist with staff scheduling, training and performance management.
• Ensure health, safety, and hygiene standards across the property.
• Participate in budgeting and cost-control initiatives.
• Conduct regular inspections of facilities and services.
• Assist in implementing hotel policies and procedures.
• Support sales and marketing efforts to drive occupancy and revenue.
• Cover for the Hotel Manager during absences.

Skills

Hotel operations knowledge

Guest relations

Staff scheduling

Communication skills

Problem-solving

Education

Hospitality Management degree or diploma

Tools

Opera PMS

MS Office

Job description

About the Role

Our client, a vibrant hotel in the scenic Kimberley region, is seeking a motivated and organized Assistant Hotel Manager. This role offers a fantastic opportunity for an ambitious hospitality professional to gain hands-on experience and contribute to the successful operation of the hotel. You will work closely with the Hotel Manager, supporting daily operations across various departments, including front office, housekeeping, and food & beverage, while focusing on enhancing guest satisfaction and operational efficiency. This position requires a hands-on approach and a commitment to excellence within Kimberley, Northern Cape.

Key Responsibilities

• Assist the Hotel Manager in overseeing day-to-day hotel operations.
• Support departmental managers in ensuring high standards of service delivery.
• Handle guest inquiries, complaints, and feedback, aiming for prompt and satisfactory resolutions.
• Assist with staff scheduling, training, and performance management.
• Ensure compliance with health, safety, and hygiene standards across the property.
• Participate in financial management, including budget tracking and cost control initiatives.
• Conduct regular inspections of hotel facilities and services.
• Assist in implementing and maintaining hotel policies and procedures.
• Support sales and marketing efforts to drive occupancy and revenue.
• Cover for the Hotel Manager during their absence.

Requirements

• A minimum of 3 years of experience in a supervisory or junior management role within the hotel industry.
• Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
• Excellent interpersonal, communication, and customer service skills.
• Proficiency in hotel management software and MS Office.
• Good organizational and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A degree or diploma in Hospitality Management is preferred.
• Must be based in or willing to relocate to Kimberley, Northern Cape, South Africa.

Benefits

• Competitive salary and opportunities for career progression.
• Hybrid work environment offering a blend of on-site and remote flexibility.
• Comprehensive medical aid contributions.
• Staff discounts on hotel services and F&B.
• Valuable experience in hotel management in Kimberley.