Replenishment Manager FT

Michaels Stores; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Southwestern Ontario is seeking a dedicated individual to assist the Store Manager in overseeing store operations and ensuring compliance with company procedures. The ideal candidate has experience in retail merchandising and customer service. Key responsibilities include managing truck processes, maintaining visual merchandising standards, training new team members, and serving as Manager on Duty. The position requires standing for long periods and working in a dynamic retail environment.

Qualifications

• Experience in retail merchandising and strong customer service skills are preferred.

Responsibilities

• Assist the Store Manager in managing adherence to company policies.
• Manage and support the truck processes and lead teams to meet KPIs.
• Maintain seasonal sets to visual merchandising standards.
• Serve as Manager on Duty and assist in training new team members.

Skills

Retail merchandising

Customer service

Job description

Store - WATERLOO, ON

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Manage and support the truck processes and lead the teams to ensure standards are met; achieve your KPI’s and manage your team to achieve their role KPI’s
• Manage, execute and support the planogram process (POG’s) to standard
• Manage, execute and support the AD set processes
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Maintain seasonal sets and the feature space to our visual merchandising standards
• Assist with interviewing, on‑boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self‑development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Cross trained in Custom Framing selling and production

Other duties as assigned

Other duties as assigned.

Preferred Special Certifications or technical skills

• Retail merchandising and customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.