Rental Operation Supervisor

Finning International; Vancouver; On-site; CAD 97,000 - 132,000; Full time

Job summary

Finning Canada is seeking a dynamic Rental Operations Manager to oversee on-site rental operations, service delivery, and customer interactions. You will lead a high-performing team, optimize fleet utilization, and drive safety, accountability, and financial performance.

The role requires 3-5+ years in rental leadership, strong operations experience, and a track record of process improvements. The position is on-site with a 7x7 rotational shift and a focus on exceptional customer experiences.

Qualifications

• 3-5+ years of rental industry experience with strong operational knowledge.
• 3-5+ years of leadership experience leading teams and driving performance.
• Valid class 5 drivers license.
• Experience managing service delivery, customer relationships, and operational execution.
• Knowledge of power generation, compressed air, temperature control, or related rental equipment.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to thrive in a fast-paced environment and effectively manage competing priorities.
• Mechanical, electrical, or trades background considered a strong asset.

Responsibilities

• Lead, coach, and develop a team of rental administration professionals on site.
• Champion a safe, accountable, and high-performing work environment.
• Oversee rental processes from inquiry to equipment delivery, ensuring compliance and operational excellence.
• Manage rental contract audits, reporting, and continuous process improvements.
• Coordinate fleet allocation and equipment readiness to support customer projects and maximize utilization.
• Collaborate with branches to prioritize equipment needs, repairs, and turnaround schedules.
• Manage billing accuracy, repair and maintenance costs, accruals, and financial reporting.
• Resolve customer concerns and drive continuous improvement through KPI performance and operational excellence.

Skills

Leadership

Operations management

Customer relationships

Equipment knowledge

Communication

Problem solving

Prioritization

Trades background

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position

Overview: CAT Rentals is seeking a dynamic and experienced leader to oversee rental operations, service delivery, and customer interactions across our business. This role is pivotal in fostering a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and operational performance. As the Rental Operations Manager, you'll lead a high-performing team, oversee fleet utilization, drive process improvements, and manage financial performance. You'll play a critical role in ensuring the successful delivery of rental solutions while aligning safety, operational, and business objectives.

The anticipated base salary for this position is $115,000. Actual salary will be based on the candidate's experience.

Job Description

• Lead, coach, and develop a team of rental administration professionals on site
• Champion a safe, accountable, and high-performing work environment
• Oversee rental processes from inquiry to equipment delivery, ensuring compliance and operational excellence
• Manage rental contract audits, reporting, and continuous process improvements
• Coordinate fleet allocation and equipment readiness to support customer projects and maximize utilization
• Collaborate with branches to prioritize equipment needs, repairs, and turnaround schedules
• Manage billing accuracy, repair and maintenance costs, accruals, and financial reporting
• Resolve customer concerns and drive continuous improvement through KPI performance and operational excellence

Qualifications

• 3-5+ years of rental industry experience with strong operational knowledge
• 3-5+ years of leadership experience leading teams and driving performance
• Valid class 5 drivers license
• Experience managing service delivery, customer relationships, and operational execution
• Knowledge of power generation, compressed air, temperature control, or related rental equipment
• Excellent communication, problem-solving, and relationship-building skills
• Ability to thrive in a fast-paced environment and effectively manage competing priorities
• Mechanical, electrical, or trades background considered a strong asset

Important Details

This position is a 7x7 rotational shift. This position will be on site, not in branch.

Diversity and Inclusion

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.