CI Technology Operations Lead

Finning International Inc.; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Job summary

Finning Canada is seeking an Technology Operations Lead to oversee day-to-day operations and drive excellence within the Construction Technology business. You will partner with management to ensure continuity, support objectives, develop team capabilities, and maintain efficient, customer-focused operations that support the branch's success.

You will supervise Operations staff, manage procurement and fulfillment, and collaborate across sales and support teams to deliver consistent service and

Qualifications

• 5+ years of experience in customer service, parts, warranty, repair, or related heavy equipment environments.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent communication, problem-solving, and organizational abilities.
• Financial and business acumen, including billing and warranty processes experience.

Responsibilities

• Oversee day-to-day operations and drive operational excellence within Construction Technology.
• Support procurement, order fulfillment, installation, service activities, and inventory control.
• Lead and develop the operations team; ensure timely reporting and cross-functional collaboration.
• Build inter-department relationships to enable a one-team approach to servicing customers.
• Monitor performance, provide guidance, and ensure a consistent customer experience.

Skills

Customer service

Stakeholder engagement

Problem solving

Organizational abilities

Project planning

Financial & business acumen

Sales coordination

Tools

Salesforce

Microsoft Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview

The Technology Operations Lead is responsible for overseeing day-to-day operations and driving operational excellence within the Construction Technology business. This role partners with the management team to ensure business continuity, support organizational objectives, develop team capabilities, and maintain efficient, customer-focused operations that contribute to the overall success of the branch. Success in this role is driven by the effective management of product procurement, sales and rental order fulfillment, installation and service activities, SWIP inventory control, and strong cross-functional collaboration with sales and support teams. The role involves supervising and supporting members of the Operations staff to deliver a consistent customer experience, while contributing to the Branch’s overall business and financial goals. This individual leads the day to day work of the operations team and provides guidance to other departments as necessary.

Job Description

• Support, Develop and Supervise Operations Administration
• Provide direction and prioritization of tasks and scheduling for front line administrative and warehousing staff to ensure efficient, accurate and timely completion of customer work.
• General supervisory duties including performance management, training, vacation time etc.
• Partner with Finning service teams to facilitate the successful delivery of installation and service training for Trimble products and ensure resources have the knowledge required to support customers effectively.
• Supervision of Supplier Goodwill and Warranty claims
• Develop and maintain effective inter-departmental relationships to ensure a one-team approach to servicing customers.
• Training and Development of Sales coordinators
• New Product and Procedural Improvement/Documentation
• Continuous Improvement – gather feedback from operations/sales/support/NEP teams to continually refine and improve processes
• New product introductions – collaborate with leadership to understand, scope and deliver frameworks for sales fulfillment within the Operations team of new products and lines of business.
• Lead development and delivery of required operations workflows and tasks, as required, with the introduction of new product lines, services or customer financing methods.
• Reporting & Inventory Planning Manage procurement and supply chain initiatives to ensure inventory strategies support customer and business initiatives.
• Build vendor relationships and ensure purchasing strategies are appropriate.
• Responsible for new inventory management
• Ensure timely closure of purchase orders and sales contracts.
• Regularly audit (monthly)
• Provide timely and accurate reporting on various operations activities as required.

Education & Experience

• 5+ years of experience in Customer service, parts, warranty, repair, or related heavy equipment environments.
• Strong customer relationship management and stakeholder engagement skills.
• Mechanical aptitude and understanding of equipment repair processes.
• Excellent communication, problem-solving, and organizational abilities.
• Strong project planning and coordination skills.
• Financial and business acumen, including experience working with billing and warranty processes with in M3.
• Proficiency with Microsoft Office applications and customer relationship management systems such as Salesforce.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.