Remote Technical Support Representative (5-Month Contract)

Best Buy Canada; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology retailer in Canada is hiring a remote technical support representative to enhance customer experience through troubleshooting and repairs. This role requires help desk experience and the ability to work weekends. Offering competitive wages and discounts on tech products.

Benefits

Competitive wages

Employee discounts

Opportunities to build new skills

Qualifications

• 1+ years of help desk or technical call centre experience.
• Experience troubleshooting and/or repairing devices.
• Verbal and written proficiency in English.

Responsibilities

• Perform product repair, troubleshooting, upgrades, installations.
• Provide tutorials to clients.
• Identify solutions based on customer needs.

Skills

Help desk experience

Troubleshooting skills

Verbal and written English proficiency

Education

High school diploma or equivalent

Job description

Overview

You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!

Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.

Responsibilities

• As a remote service agent, you’ll create an amazing customer experience by:
• Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
• Providing tutorials to clients on the proper use of their products
• Identifying and recommending solutions based on customers’ needs
• Completing training to continuously improve the client experience

What we are looking for

• 1+ years of help desk or technical call centre experience
• Experience in troubleshooting and/or repairing devices
• Completion of high school diploma or equivalent
• Verbal and written proficiency in English
• Availability to work at least one weekend day (Saturday or Sunday) is required

Your home office comes equipped with

• A door. Home offices are required to be private, quiet and not in a shared space (ie: your living room).
• Subscription to a high-speed internet connection
• A computer with a monitor, speakers, webcam, anti-virus software and a USB or 3.5mm PC headset

Your device must meet the following requirements

• Windows Devices: Windows 11 or later; TPM 2.0 or higher; Virtualization-Based Security (VBS) enabled; Secure Boot turned on; Memory Integrity under Core Isolation turned on
• Mac Devices: MacOS 13.0 or later; Apple-manufactured chipset (M1 or higher); Touch ID must be enabled

Contract duration & growth opportunity

This is a contract position with the potential for extension based on performance and business needs. We’re always looking to grow our permanent team with people who bring value, enthusiasm, and great service.

Why you’ll love it here

• Remote work environment from anywhere in Canada
• Competitive wages
• Employee discounts on awesome tech from day one
• An enthusiastic, fun, and supportive team culture
• Opportunities to build new skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team!

Base pay range

Pay varies by province.

• B.C. hourly pay rate: $18 - $19
• P.E.I. hourly pay rate: $16 - $17