(Remote) Support Analyst

Harris Computer; Oakville; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading company in Utility Software Solutions is seeking a customer support specialist to resolve software application issues. This role offers a competitive salary, comprehensive benefits, and the flexibility to work remotely from anywhere in Canada or the U.S. Ideal candidates will have a degree in computer sciences and experience in the utility industry, along with strong analytical and communication skills.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks' vacation and 5 personal days

Employee stock ownership and RRSP/401k matching programs

Qualifications

• Experience in a Customer Support environment is essential.
• Strong analytical skills and ability to make quick decisions.
• Experience delivering solutions in the utility industry preferred.

Responsibilities

• Provide timely resolution to customer issues related to software applications.
• Monitor support call queue and manage tickets effectively.
• Collaborate with internal departments for problem-solving.

Skills

Analytical problem-solving

Client communication

Education

University degree or technical college degree in computer sciences

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary range of $50K to $75K
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks' vacation and 5 personal days
- Employee stock ownership and RRSP/401k matching programs
- Remote work opportunity, allowing you to work from anywhere in Canada or the U.S.
- Supportive team environment with a focus on problem-solving and customer satisfaction

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues related to software applications
- Monitor the support call queue and take ownership or reassign new tickets as necessary
- Collaborate with internal departments for issue escalation and problem-solving
- Develop a deep understanding of the functional and technical features of applications to address client concerns
- Provide recommendations to prevent recurrence of issues and enhance products or processes

What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or related field
- Experience delivering solutions, services, and/or support to the utility industry
- Familiarity and experience in a Customer Support environment
- Strong analytical problem-solving skills with the ability to make independent decisions quickly
- Excellent client communication skills and the ability to manage customer expectations

How to Stand Out (Preferred Qualifications):
- Experience with Customer Information Systems
- Utility industry experience
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)

#UtilitySoftware #RemoteWork #CustomerSupport #CareerOpportunity #CompetitiveBenefits

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