(Remote) Support Analyst

Harris Computer; Bangor; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading company in mission-critical software solutions is seeking a Support Analyst. This role offers opportunities for career advancement and involves providing comprehensive support analysis to enhance operational efficiency. Candidates will collaborate with cross-functional teams, conduct data analysis, and communicate findings to stakeholders in a supportive work environment. Join us to make a positive impact on client satisfaction and member experience.

Qualifications

• Minimum of 3 years of experience in a support analysis or related role.
• Excellent verbal and written communication abilities.

Responsibilities

• Provide comprehensive support analysis to enhance operational efficiency.
• Conduct data analysis and generate reports to inform decision-making.
• Assist in the implementation of new processes and systems.

Skills

Analytical Skills

Problem Solving

Communication

Tools

Data Analysis Tools

Job description

Employer Industry: Support Analysis

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Engaging work in a dynamic and evolving industry
- Involvement in innovative projects and initiatives

What to Expect (Job Responsibilities):
- Provide comprehensive support analysis to enhance operational efficiency
- Collaborate with cross-functional teams to identify areas for improvement
- Conduct data analysis and generate reports to inform decision-making
- Assist in the implementation of new processes and systems
- Communicate findings and recommendations to stakeholders

What is Required (Qualifications):
- Minimum of 3 years of experience in a support analysis or related role
- Strong analytical and problem-solving skills
- Excellent verbal and written communication abilities
- Proficiency in data analysis tools and software
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Experience with project management methodologies
- Familiarity with industry-specific software and tools
- Demonstrated ability to lead initiatives and drive change
- Background in customer service or client-facing roles

#SupportAnalysis #CareerOpportunity #DataAnalysis #TeamCollaboration #ProfessionalGrowth

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About the company

Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.