(Remote) Support Analyst

Harris Computer; Edmonton; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading company in Utility Software Solutions is seeking a dedicated Customer Support Specialist. This role offers the chance to work remotely from anywhere in Canada or the U.S. You will resolve customer issues related to software applications, ensuring high-quality support. The position includes comprehensive benefits, stock ownership, and opportunities for professional growth in a collaborative environment.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks vacation and 5 personal days

Employee stock ownership

RRSP/401k matching programs

Remote work flexibility

Qualifications

• Familiarity and experience in a Customer Support environment.
• Ability to work independently and manage multiple initiatives.

Responsibilities

• Provide timely and thorough resolution to customer issues.
• Monitor the support call queue and manage new tickets.
• Collaborate with internal departments for issue escalation.

Skills

Analytical Problem-Solving

Communication

Education

University degree in Computer Sciences

Technical college degree in Software Engineering

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

JSP

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary range from $50K to $75K
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks vacation and 5 personal days
- Employee stock ownership and RRSP/401k matching programs
- Remote work flexibility allowing you to work from anywhere in Canada or the U.S.
- Opportunity to deepen your expertise in software solutions for utility clients

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues related to software applications
- Monitor the support call queue and manage new tickets, ensuring proper ownership
- Collaborate with internal departments for issue escalation and problem-solving
- Develop a deep understanding of application features to address customer inquiries
- Provide recommendations to prevent issue recurrence and enhance product or process

What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Strong analytical problem-solving skills with the ability to make independent decisions
- Excellent communication skills to manage and shape customer expectations
- Ability to work independently and manage multiple initiatives or support tickets simultaneously

How to Stand Out (Preferred Qualifications):
- Experience delivering solutions and support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications such as Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)

#UtilitySoftware #RemoteWork #CustomerSupport #CareerOpportunity #CompetitiveBenefits

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