(Remote) Support Analyst

Harris Computer; Calgary; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading company in Utility Technology Solutions is seeking a Customer Support Specialist. This role involves resolving software application issues, managing customer expectations, and collaborating with teams to enhance service delivery. With competitive benefits including remote work options and a salary up to $75,000, this is an excellent opportunity for candidates with a background in computer science or software engineering.

Benefits

3 weeks of vacation

5 personal days

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

RRSP/401k matching programs

Qualifications

• Familiarity with customer support environments.
• Ability to manage customer expectations effectively.
• Experience in the utility industry is a plus.

Responsibilities

• Resolve customer issues related to software applications.
• Monitor and manage support call queue.
• Collaborate with internal departments for issue resolution.

Skills

Client communication

Analytical problem-solving

Teamwork

Flexibility

Self-motivation

Education

University degree or technical college degree in computer science, software engineering, or software development

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

JSP

Job description

Employer Industry: Utility Technology Solutions

Why consider this job opportunity:
- Salary up to $75,000
- 3 weeks of vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Remote work opportunity available
- Chance to work with innovative technology solutions for utility clients

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues related to software applications
- Monitor the support call queue and manage or re-assign new tickets as necessary
- Collaborate with internal departments for issue escalation and resolution
- Assist in problem-solving related to data, architecture, and interface issues
- Develop a deep understanding of application features to address customer inquiries and issues

What is Required (Qualifications):
- University degree or technical college degree in computer science, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills with the ability to make independent decisions quickly
- Ability to work independently and as part of a team, demonstrating flexibility and self-motivation

How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)

#UtilityTechnology #RemoteWork #CustomerSupport #CareerOpportunity #CompetitiveBenefits

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