(Remote) Support Analyst

Harris Computer; Victoria; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading company in the utility software industry is seeking a Customer Support representative. This role involves resolving customer software issues, managing support tickets, and collaborating with internal teams. Candidates should have a degree in computer sciences and strong analytical skills. Remote work is available, with a competitive salary and comprehensive benefits.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks of vacation and 5 personal days

Employee stock ownership

RRSP/401k matching programs

Qualifications

• University or technical college degree in computer sciences or related field.
• Experience in a Customer Support environment.
• Strong analytical skills and ability to manage multiple initiatives.

Responsibilities

• Provide timely resolution to customer issues related to software applications.
• Monitor support call queue and manage tickets.
• Develop understanding of applications to address inquiries effectively.

Skills

Analytical problem-solving

Client communication

Education

University degree in computer sciences

Technical college degree in software engineering

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary up to $75,000
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks of vacation and 5 personal days
- Employee stock ownership and RRSP/401k matching programs
- Remote work opportunity available
- Chance to work with a leading provider in the utility industry

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues related to software applications
- Monitor the support call queue and take ownership or re-assign new tickets as necessary
- Interact with various internal departments for issue escalation and problem-solving
- Respond quickly to customer calls and provide frequent updates on their issues
- Develop a deep understanding of functional and technical features of applications to effectively address inquiries

What is Required (Qualifications):
- A University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Strong analytical problem-solving skills with the ability to make independent decisions quickly
- Ability to manage multiple initiatives and support tickets simultaneously
- Excellent client communication skills and the ability to shape customer expectations

How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Knowledge of software applications such as Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)
- Utility industry experience

#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

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