(Remote) Support Analyst

Harris Computer; Winnipeg; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading company in Utility Software Solutions is seeking a dedicated professional to join their customer support team. This role offers a competitive salary, remote work flexibility, and comprehensive benefits, including medical and dental coverage. The ideal candidate will have a strong background in customer support, excellent communication skills, and a degree in a relevant field. You will be responsible for resolving customer issues, managing support tickets, and collaborating with internal teams to enhance service delivery.

Benefits

3 weeks of vacation

5 personal days

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

RRSP/401k matching programs

Qualifications

• Experience delivering solutions to the utility industry.
• Familiarity with Customer Support environments.

Responsibilities

• Provide resolution to customer issues.
• Monitor support call queue and manage tickets.
• Develop understanding of application features.

Skills

Client Communication

Analytical Problem-Solving

Education

University degree in Computer Sciences

Technical college degree in Software Engineering

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary range of $50K-$75K
- 3 weeks of vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Remote work opportunity, allowing you to work from anywhere in Canada or the U.S.
- Chance to deepen your expertise in solutions used by utility industry customers

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues
- Monitor the support call queue and take ownership or re-assign new tickets
- Interact with various internal departments for issue escalation and problem-solving
- Develop a deep understanding of the functional and technical features of applications to address related issues
- Provide recommendations to prevent recurrence of issues and suggest enhancements to products or processes

What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Experience delivering solutions, services, and/or support to the utility industry
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills and ability to make independent decisions quickly

How to Stand Out (Preferred Qualifications):
- Experience with Customer Information Systems
- Utility industry experience
- Software experience in applications such as Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)

#UtilitySoftware #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSupport

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.