(Remote) Support Analyst

Harris Computer; Golden Horseshoe; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading company in Utility Software Solutions is seeking a Customer Support Specialist to enhance their team. This role involves resolving customer issues, managing support tickets, and collaborating with internal departments. The ideal candidate will have a degree in computer sciences and experience in customer support, with a strong focus on communication and problem-solving skills. This position offers a competitive salary, comprehensive benefits, and the flexibility of remote work.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks of vacation and 5 personal days

Employee stock ownership

RRSP/401(k) matching programs

Qualifications

• Experience in a Customer Support environment is required.
• Strong analytical skills for effective decision-making.
• Ability to work independently and as part of a team.

Responsibilities

• Resolve customer issues in the software application realm.
• Monitor the support call queue and manage tickets.
• Develop understanding of functional and technical features of applications.

Skills

Client communication

Analytical problem-solving

Flexibility

Team player

Education

University degree or technical college degree in computer sciences

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary up to $75,000
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks of vacation and 5 personal days
- Employee stock ownership and RRSP/401(k) matching programs
- Remote work opportunity, allowing flexibility in your work environment
- Chance to deepen expertise in software application solutions for utility clients

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues in the software application realm
- Monitor the support call queue and take ownership or re-assign new tickets
- Interact with various internal departments for issue escalation and problem-solving
- Develop a deep understanding of the functional and technical features of applications to address related issues
- Provide recommendations to prevent recurrence of issues and enhance products or processes

What is Required (Qualifications):
- A University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills for quick and effective decision-making
- Ability to work independently, be flexible, self-motivated, and a team player

How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)
- Utility industry experience

#UtilitySoftware #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits

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