(Remote) Support Analyst

Harris Computer; Richmond; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the software solutions sector is seeking a Support Analyst. This role offers a competitive salary, flexible remote work options, and opportunities for career advancement. The ideal candidate will have strong analytical skills and experience in support analysis. Join a collaborative team dedicated to innovative solutions and professional growth.

Benefits

Competitive Salary

Potential for Bonuses

Flexible Remote Work Options

Career Advancement Opportunities

Supportive Work Environment

Qualifications

• Minimum of 2 years of experience in a support analysis role.
• Proficiency in support ticketing systems and relevant software.

Responsibilities

• Analyze and troubleshoot support issues to ensure timely resolution.
• Collaborate with cross-functional teams to enhance product performance.
• Document processes and procedures for future reference.

Skills

Analytical Skills

Problem-Solving

Communication

Tools

Support Ticketing Systems

Job description

Employer Industry: Support Analysis

Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Supportive and collaborative work environment
- Chance to contribute to the development of innovative solutions in the industry

What to Expect (Job Responsibilities):
- Analyze and troubleshoot support issues to ensure timely resolution
- Collaborate with cross-functional teams to enhance product performance
- Document processes and procedures for future reference
- Provide training and guidance to junior support staff
- Assist in the development of support-related tools and resources

What is Required (Qualifications):
- Minimum of 2 years of experience in a support analysis or related role
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Proficiency in support ticketing systems and relevant software
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Experience with data analysis and reporting tools
- Knowledge of industry best practices in support services
- Familiarity with project management methodologies
- Previous experience in a customer-facing role
- Certifications related to support analysis or customer service

#SupportAnalysis #CareerOpportunity #RemoteWork #CompetitiveSalary #GrowthPotential

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About the company

Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.