Remote Senior Account Manager: Grow & Retain Big Accounts

Blacksmith Agency LLC; Ottawa; Remote; CAD 98,000 - 168,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Senior Account Manager you own an established book of recurring agency clients, focusing on retention, upsells and a seven-figure annual quota.

You will work with strategists and delivery teams to present a single voice to clients, ensuring renewals and growth across your portfolio while maintaining high client satisfaction.

Qualifications

• Agency account management experience.
• Record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and renew existing client relationships across your book.
• Identify upsell opportunities and secure new projects within clients.
• Maintain and work toward a seven-figure annual quota for retention and upsells.
• Collaborate with strategists and delivery teams to present a single, unified voice to clients.

Skills

Account management

Client upselling

Quota management

Clear communication

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Senior Account Manager you own an established book of recurring agency clients, focusing on retention, upsells and a seven-figure annual quota.

You will work with strategists and delivery teams to present a single voice to clients, ensuring renewals and growth across your portfolio while maintaining high client satisfaction.