Remote Client Services Manager — Retention & Upsell Lead

Blacksmith Agency LLC; Vancouver; Remote; CAD 98,000 - 168,000; Full time

Job summary

Blacksmith Agency LLC is a fully remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Services Manager, you will own an established book of recurring agency clients and work with a team to retain and grow that roster.

You will drive renewals, upsells, and a seven-figure annual quota, coordinating with strategists and delivery teams to ensure a single, clear client voice.

Qualifications

• Agency account management experience is required.
• Must have a proven track record of keeping clients and selling more work, with measurable results.
• Comfort with carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Maintain and grow the client book across retention and renewals.
• Identify and execute upsell opportunities within existing clients.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a unified voice to clients.

Skills

Agency account management

Client relationship management

Upselling & cross-sell

Quota management

Clear communication

Job description

Blacksmith Agency LLC is a fully remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Services Manager, you will own an established book of recurring agency clients and work with a team to retain and grow that roster.

You will drive renewals, upsells, and a seven-figure annual quota, coordinating with strategists and delivery teams to ensure a single, clear client voice.