Remote SaaS Customer Success Leader

AppDirect; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading subscription commerce platform provider in Montreal seeks a Customer Success Manager to manage key customer accounts. You will ensure customer satisfaction and support their onboarding and offboarding needs. The ideal candidate will possess 2-3 years of experience in CRM, excellent communication skills, and a track record in customer retention. This position supports remote workforce needs, offering innovative solutions for employee management and satisfaction.

Benefits

Inclusive work environment

Remote work flexibility

Career growth opportunities

Qualifications

• 2-3 years of customer relationship management experience, preferably in SaaS.
• Experience managing, retaining and growing customer accounts.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Work closely with Onboarding Team for customer transitions.
• Maintain trusted relationships with customers.
• Drive upsell opportunities to maximize retention rates.

Skills

Customer relationship management

Analytical skills

Problem-solving

Excellent communication skills

Education

BA/BS degree or equivalent experience

Tools

HubSpot

Salesforce

Job description

A leading subscription commerce platform provider in Montreal seeks a Customer Success Manager to manage key customer accounts. You will ensure customer satisfaction and support their onboarding and offboarding needs. The ideal candidate will possess 2-3 years of experience in CRM, excellent communication skills, and a track record in customer retention. This position supports remote workforce needs, offering innovative solutions for employee management and satisfaction.