Remote Program Coordinator, Healthcare Services

Innomar Strategies Inc.; Canada; Teletrabalho; CAD 46 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision care

Paid parental leave

Professional development

Resumo da oferta

Cencora, Inc. is seeking a Program Coordinator to support patient and provider services in Canada, with remote work options.

You will handle intake, case coordination, and ensure accurate documentation while collaborating with healthcare partners to maintain service continuity. The role requires 2+ years in related fields, a high school diploma or equivalent, and a focus on process accuracy and operational efficiency.

Qualificações

• 2+ years of experience in customer operations, customer service, patient support services, case coordination, or related fields.
• Certificate in customer service, patient access or CRM systems is preferred.

Responsabilidades

• Coordinate standard and selected non-routine patient and customer support requests for timely resolution.
• Support case intake, documentation, and follow-through to maintain accurate records.
• Monitor service workflows, queue activities, and transaction quality to reduce delays.
• Collaborate with internal stakeholders, external partners, and service providers to resolve inquiries.
• Maintain data integrity across service systems and reporting tools for informed decisions.
• Escalate complex issues to ensure continuity of care and service delivery.
• Drive workflow improvements and digital process adoption to boost efficiency.

Conhecimentos

Customer operations

Customer service

Patient support services

Case coordination

Service operations

Order management

Data integrity

Formação académica

High School Diploma/GED

Ferramentas

CRM systems

Descrição da oferta de emprego

Cencora, Inc. is seeking a Program Coordinator to support patient and provider services in Canada, with remote work options.

You will handle intake, case coordination, and ensure accurate documentation while collaborating with healthcare partners to maintain service continuity. The role requires 2+ years in related fields, a high school diploma or equivalent, and a focus on process accuracy and operational efficiency.