Bilingual Reimbursement Case Specialist

Cencora; Nova Scotia; On-site; CAD 42,000 - 71,000; Full time

Benefits offered by this job

Backup dependent care

Adoption assistance

Training programs

Mentorship programs

Job summary

Cencora in Canada provides reimbursement support and patient services across a broad health-care operations scope. The role emphasizes timely handling of coverage requests, accurate documentation, and proactive issue resolution to support access outcomes for customers and patients.

We seek individuals with relevant experience and a commitment to service quality. This full-time position offers benefits and opportunities within a collaborative team environment, grounded in compliance and

Qualifications

• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.

Education

High School Diploma/GED or equivalent experience

Job description

Cencora in Canada provides reimbursement support and patient services across a broad health-care operations scope. The role emphasizes timely handling of coverage requests, accurate documentation, and proactive issue resolution to support access outcomes for customers and patients.

We seek individuals with relevant experience and a commitment to service quality. This full-time position offers benefits and opportunities within a collaborative team environment, grounded in compliance and