Bilingual Healthcare Reimbursement Case Specialist

Cencora; Canada; On-site; CAD 42,000 - 71,000; Full time

Job summary

Cencora Canada is seeking a reimbursement support specialist to assist processes and ensure timely handling of coverage-related requests across patient support workflows. You will coordinate documentation, case updates, and reimbursement communications to support case progression in a high-volume environment.

High School Diploma or equivalent and 2+ years in reimbursement support or related healthcare customer operations are required; certification in reimbursement or service management is

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.

Skills

Reimbursement support

Customer operations

Documentation

Education

High School Diploma/GED

Job description

Cencora Canada is seeking a reimbursement support specialist to assist processes and ensure timely handling of coverage-related requests across patient support workflows. You will coordinate documentation, case updates, and reimbursement communications to support case progression in a high-volume environment.

High School Diploma or equivalent and 2+ years in reimbursement support or related healthcare customer operations are required; certification in reimbursement or service management is