Program Coordinator: Healthcare Admin & CRM

Innomar Strategies; Quebec; Hybrid; CAD 28,000 - 39,000; Full time

Job summary

Cencora, Inc. is seeking a detail-oriented Administrative Coordinator to support patient and provider programs in Canada.

The role involves CRM record management, coordination with clinics and pharmacies, and handling inbound/outbound communications to ensure smooth program operations. Ideal candidates have 3–5 years in healthcare administration, CRM experience, and the ability to work in English and French.

Qualifications

• Ability to communicate effectively in English and French, written and verbal
• Proficient in Microsoft Office and CRM systems
• Strong organizational and multitasking abilities
• Experience in healthcare/pharma admin is an asset

Responsibilities

• Perform general administrative tasks (mail, typing, filing)
• Create and maintain patient records in the CRM
• Process program-related administrative tasks
• Serve as liaison between team members
• Manage inbound/outbound calls and document handling
• Support audits and reporting for the program
• Assist with inventory, supplies, and equipment coordination
• Prepare and process documentation for prescriptions and reimbursements
• Coordinate with clinics, pharmacies, and providers as needed
• Participate in training sessions and project work

Skills

Communication skills

Bilingual English/French

Customer service mindset

Time management

Education

High School Diploma or post-secondary preferred

CRM experience (SalesForce a plus)

Tools

CRM system

Job description

Cencora, Inc. is seeking a detail-oriented Administrative Coordinator to support patient and provider programs in Canada.

The role involves CRM record management, coordination with clinics and pharmacies, and handling inbound/outbound communications to ensure smooth program operations. Ideal candidates have 3–5 years in healthcare administration, CRM experience, and the ability to work in English and French.