Remote Care Coordinator: Referrals & Scheduling

CBI HEALTH; Toronto; Remote; CAD 40,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Job summary

CBI Health is Canada’s leading community healthcare provider seeking a Remote Care Coordinator, Disability. You will manage referrals, schedule assessments, and ensure access to care with a focus on superior customer service.

Based remotely across Canada, you will collaborate with referral sources, clinics, and stakeholders to optimize referral management while upholding privacy standards and funder requirements.

Qualifications

• Minimum 2 years in a customer service role.
• Post-secondary education in medical office or business administration.
• Experience in multi-site booking is an asset.
• Detail-oriented and well organized.
• Ability to work in English and French is an asset.

Responsibilities

• Review funder case documents and identify missing information.
• Schedule assessments and treatments within SLAs.
• Upload referral and medical information and maintain client profiles.
• Ensure privacy and data integrity per policy.
• Collaborate with Team Lead to improve processes.
• Communicate with clients and funders regarding scheduling.
• Maintain knowledge of privacy and code of conduct.
• Build relationships with referral sources.
• Navigate service offerings with clinical teams to ensure referrals are booked correctly.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Education

Medical office admin

Job description

CBI Health is Canada’s leading community healthcare provider seeking a Remote Care Coordinator, Disability. You will manage referrals, schedule assessments, and ensure access to care with a focus on superior customer service.

Based remotely across Canada, you will collaborate with referral sources, clinics, and stakeholders to optimize referral management while upholding privacy standards and funder requirements.