Program Coordinator - Health & Patient Support

Value Apothecaries; Canada; On-site; CAD 38,000 - 52,000; Full time

Job summary

Cencora in Canada is seeking an organized administrative professional to support patient and provider programs within the Innomar Strategies framework. You will handle mail, typing, filing, and CRM data entry, ensuring accuracy and timely updates to patient records and program documentation.

Responsibilities include coordinating communications with healthcare providers, processing copay or concierge requests where applicable, and assisting with audits, reports, and training sessions while

Qualifications

• High School Diploma or Post Secondary schooling preferred.
• Technical vocational training or equivalent combination of experience and education.
• 3-5 years experience in a similar administrative role.
• Experience with the SalesForce software (or experience with a CRM system) an asset.

Responsibilities

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
• Execute administrative tasks critical to the progression of patients through the Program
• Liaise with HCPs for prescription renewals via phone calls
• Manage inbound and outbound calls
• Complies with all appropriate policies, procedures, safety rules and regulations.

Skills

Administrative tasks

Communication

Education

High School Diploma

Postsecondary education preferred

Technical vocational training

Tools

SalesForce

CRM system

Job description

Cencora in Canada is seeking an organized administrative professional to support patient and provider programs within the Innomar Strategies framework. You will handle mail, typing, filing, and CRM data entry, ensuring accuracy and timely updates to patient records and program documentation.

Responsibilities include coordinating communications with healthcare providers, processing copay or concierge requests where applicable, and assisting with audits, reports, and training sessions while