Patient Services & Reimbursement Specialist

Cencora, Inc.; Nova Scotia; On-site; CAD 42,000 - 66,000; Full time

Job summary

Cencora, Inc. in Canada is seeking a reimbursement support specialist to assist coverage-related workflows and maintain accurate case records.

You will coordinate documentation, respond to requests, and help resolve routine issues to ensure timely reimbursement and service continuity. Ideal candidates have 2+ years in reimbursement support or related fields, strong organizational skills, and a proactive approach to process improvement.

Qualifications

• 2+ years of experience in reimbursement support or related healthcare support fields.
• Experience with documenting and tracking reimbursement processes and case records.
• Knowledge of benefits documentation, coordination, and escalation indicators.

Responsibilities

• Assist reimbursement processes to enable accurate and timely handling of coverage-related requests.
• Coordinate benefits-related documentation, case updates, and reimbursement communications.
• Resolve routine reimbursement issues and documentation gaps to reduce delays.
• Maintain accurate case records and system updates for operational visibility and reporting.
• Monitor reimbursement trends and escalate issues to support service continuity.

Skills

Reimbursement knowledge

Customer support

Healthcare operations

Case coordination

Documentation

Education

High School Diploma/GED

Job description

Cencora, Inc. in Canada is seeking a reimbursement support specialist to assist coverage-related workflows and maintain accurate case records.

You will coordinate documentation, respond to requests, and help resolve routine issues to ensure timely reimbursement and service continuity. Ideal candidates have 2+ years in reimbursement support or related fields, strong organizational skills, and a proactive approach to process improvement.