Remote Inbound Support Specialist

The Sydney Call Centre; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading business process outsourcing company is seeking Remote Inbound Customer Service Representatives in Canada. This role involves assisting customers via phone, handling inquiries, and providing information about services. Ideal candidates are 18+, have a high school diploma, and possess strong communication and listening skills. The position is remote and offers various benefits, including paid time off and health coverage.

Benefits

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience preferred.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.

Skills

Strong verbal communication

Active listening skills

Empathy

Patience

Education

High school diploma or equivalent

Job description

A leading business process outsourcing company is seeking Remote Inbound Customer Service Representatives in Canada. This role involves assisting customers via phone, handling inquiries, and providing information about services. Ideal candidates are 18+, have a high school diploma, and possess strong communication and listening skills. The position is remote and offers various benefits, including paid time off and health coverage.