Remote Inbound Customer Service Representative

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading business process outsourcing company is seeking a Customer Service Representative in Canada. This role involves answering customer calls, assisting with inquiries, and providing information about products and services. Candidates should have strong communication skills and be able to work independently in a remote setting. The company offers career advancement opportunities, health benefits, and paid training.

Benefits

Paid Time Off

Health benefits

Flexible remote work

Paid training

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience preferred.
• Proficiency in computer skills and software applications.

Responsibilities

• Answer inbound customer calls professionally.
• Assist with inquiries and service-related issues.
• Provide accurate information about products and services.

Skills

Strong verbal communication

Active listening skills

Ability to work independently

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off and paid holidays to take the time you need
- Health benefits available for full-time employees
- Fun, engaging work environment with a casual dress code
- Paid training to develop new skills while earning a paycheck
- Flexible remote work opportunity

What to Expect (Job Responsibilities):
- Answer inbound customer calls in a professional and courteous manner
- Assist with inquiries, complaints, and service-related issues
- Provide accurate information about products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary

What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with call center operations
- Proficiency in computer skills and software applications

#BPO #CustomerService #CareerGrowth #RemoteWork #PaidTraining

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