Remote Enterprise Customer Success Leader for IoT SaaS

Samsara; Montreal; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking an Enterprise Customer Success Manager to remotely support Canadian customers, aligning on objectives and delivering measurable value across our IoT platform. You will collaborate with Sales, Support, Sales Engineering and Product to drive retention and expansion, while serving as a trusted partner to large-scale clients.

You will lead executive reviews, conduct customer workshops, and mentor teams as you help customers optimize their use of Samsara’s solutions.

Qualifications

• 4+ years in senior Customer Success, account management or strategic consulting.
• Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.
• Experience with technical products.
• Proven ability to build trust and communicate with executives and product/engineering leaders.
• Willingness to travel up to 25%.

Responsibilities

• Be on the front lines to increase safety, efficiency, and sustainability of customers' operations using the Samsara IoT platform.
• Draft joint success plans with customers outlining objectives, metrics and timelines.
• Conduct executive business reviews with customers and Samsara leadership.
• Run workshops to understand current operations and suggest workflow improvements.
• Explain Samsara platform capabilities to diverse business customers.
• Mentor Customer Success and Support teams.
• Promote Samsara’s cultural principles while scaling globally.

Skills

Customer Success

Account management

Strategic consulting

Executive communication

Problem solving

Diplomacy

Travel willingness

Education

Bachelor's degree

Job description

Samsara is seeking an Enterprise Customer Success Manager to remotely support Canadian customers, aligning on objectives and delivering measurable value across our IoT platform. You will collaborate with Sales, Support, Sales Engineering and Product to drive retention and expansion, while serving as a trusted partner to large-scale clients.

You will lead executive reviews, conduct customer workshops, and mentor teams as you help customers optimize their use of Samsara’s solutions.