Remote Implementation Consultant – Mid‑Market SaaS

Samsara; Vancouver; Remoto; CAD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity (eligible)

Descrizione del lavoro

Samsara is hiring for a Mid-Market Customer Success role open to candidates residing in Canada. You will guide onboarding, adoption, advocacy, and renewal across a diverse customer base including trucking, food & beverage, transit, and utilities.

You will own deployments, drive time-to-value, and partner with Sales, Support, and Product to ensure successful outcomes. You will manage multi-stakeholder relationships, run trainings, and translate complex tech to executives and day-to-day users

Competenze

• 2–4+ years of experience in senior Customer Success, account management, or strategic consulting
• Fluency in English and French
• Strong prioritization and high emotional intelligence
• Experience with technical products and end-to-end implementations
• Proven ability to communicate with executives and day-to-day users

Mansioni

• Be on the front-lines to increase safety, efficiency, and sustainability of customer operations using Samsara's IoT platform
• Manage deployment of Samsara to Mid-Market customers for quick time-to-value
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, adoption, and account health
• Run training sessions and demonstrate Samsara’s technology to executives and users
• Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product
• Champion Samsara’s cultural principles in a global scale

Conoscenze

Customer success

Account management

Strategic consulting

Bilingual English/French

Formazione

Bachelor's degree

Strumenti

CRM systems

Descrizione del lavoro

Samsara is hiring for a Mid-Market Customer Success role open to candidates residing in Canada. You will guide onboarding, adoption, advocacy, and renewal across a diverse customer base including trucking, food & beverage, transit, and utilities.

You will own deployments, drive time-to-value, and partner with Sales, Support, and Product to ensure successful outcomes. You will manage multi-stakeholder relationships, run trainings, and translate complex tech to executives and day-to-day users