Bilingual Customer Success Manager Canada (Remote-Friendly)

Samsara; Vancouver; Remote; CAD 78,000 - 101,000; Full time

Benefits offered by this job

Flexible working model

Professional development stipend

Health and parental leave

Job summary

Samsara in Canada is seeking a Customer Success Manager to partner with our top customers, understand their fleets, and tailor Samsara for their needs. You will work cross-functionally with Sales, Support, Sales Engineering, and Product to navigate a hyper-growth environment.

This role is open to candidates residing in Canada, offering autonomy and opportunities to Master your craft while helping customers improve safety, efficiency, and sustainability in their operations.

Qualifications

• 2–4+ years in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred.
• Bachelor’s degree from a 4-year institution; strong communication & travel readiness.
• Experience with technical products; high emotional intelligence and prioritization skills.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Draft joint success plans with customers, outlining objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with our customers’ decision‑makers and our executive leadership.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
• Support French-speaking customer implementations.
• Mentor the wider Customer Success and Support teams.
• Champion Samsara’s cultural principles as we scale globally and across new offices.

Skills

English fluency

French fluency

Education

Bachelor’s degree

Job description

Samsara in Canada is seeking a Customer Success Manager to partner with our top customers, understand their fleets, and tailor Samsara for their needs. You will work cross-functionally with Sales, Support, Sales Engineering, and Product to navigate a hyper-growth environment.

This role is open to candidates residing in Canada, offering autonomy and opportunities to Master your craft while helping customers improve safety, efficiency, and sustainability in their operations.