Enterprise Customer Success Leader - Remote Canada

Samsara; Vancouver; Remote; CAD 120,000 - 160,000; Full time

Job summary

Samsara is seeking an Enterprise Customer Success Manager to proactively manage top customers, ensuring their success with our IoT platform. You will collaborate across Sales, Support, Sales Engineering and Product, driving joint success plans and executive reviews from Canada-based locations.

The role emphasizes relationship-building, solution-oriented thinking, and mentorship across teams in a fast-growing environment with up to 25% travel.

Qualifications

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership
• Willingness to travel up to 25%
• Bachelor’s degree from a 4-year institution

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

Customer Success

Account management

Solution-oriented

Communication

Emotional intelligence

Education

Bachelor’s degree

Job description

Samsara is seeking an Enterprise Customer Success Manager to proactively manage top customers, ensuring their success with our IoT platform. You will collaborate across Sales, Support, Sales Engineering and Product, driving joint success plans and executive reviews from Canada-based locations.

The role emphasizes relationship-building, solution-oriented thinking, and mentorship across teams in a fast-growing environment with up to 25% travel.