Remote Technical Account Manager, IoT & Ops Solutions

Samsara; Canada; Remote; CAD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Remote work options

Accommodations available

Job summary

Samsara is seeking a Technical Account Manager (TAM) to build strong customer relationships and optimize Samsara's platform for key accounts in Canada. You will leverage technical expertise, business acumen, and Samsara's core values to drive successful outcomes and reduce risk during peak events.

This is a remote Canada-based role with opportunities to travel to client sites. You will act as the primary technical liaison, translating customer needs into actionable implementations, and

Qualifications

• 7+ years of experience in technical account management, customer success, or a similar role.
• Bachelor's degree in a technical field or equivalent expertise in Computer Science, Engineering, or related fields.
• Exceptional technical literacy with the ability to understand hardware, software and AI technology.
• Strong written and verbal communication skills.
• Demonstrated ability to build and maintain customer relationships.
• Business acumen with a data-informed approach to customer needs.
• Bias for action, ownership, deep-dive capability, and high standards.

Responsibilities

• Transform customers’ support experience through technical proficiency and problem solving across Samsara products (APIs, hardware, software).
• Serve as primary technical point of contact between Samsara and assigned customers.
• Understand customers’ business operations to align Samsara solutions and identify growth opportunities.
• Build long-lasting relationships with technical stakeholders, acting as a trusted advisor.
• Maintain accurate records of customer interactions in Samsara's system of engagement.
• Contribute to scaling and improving the Technical Account Management team.

Skills

Technical account mgmt

Customer success

Technical literacy

Written & verbal communication

Business acumen

Travel flexibility

Python coding

Salesforce

Zendesk

Jira

Gainsight

Tableau

AI interest

Education

Bachelor's degree in technical field

Tools

Salesforce

Zendesk

Jira

Gainsight

Tableau

Job description

Samsara is seeking a Technical Account Manager (TAM) to build strong customer relationships and optimize Samsara's platform for key accounts in Canada. You will leverage technical expertise, business acumen, and Samsara's core values to drive successful outcomes and reduce risk during peak events.

This is a remote Canada-based role with opportunities to travel to client sites. You will act as the primary technical liaison, translating customer needs into actionable implementations, and