Remote Canada: Scaled Customer Success Manager Lead

Samsara; Toronto; Remote; CAD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible working

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a Canada-based leader to scale our Scaled Customer Success team. You will hire, onboard, and coach ICs and CSMs across Canada, focusing on mid‑market and commercial segments.

This role emphasizes data-driven coaching, risk management, and cross‑functional partnership to drive measurable customer value. You will partner with Sales, Renewals, Services, and Support to align on account planning, expansion, and product feedback, while maintaining a high bar for performance and

Qualifications

• Bachelor's degree required or equivalent work experience.
• 2+ years managing a team in a fast‑growing SaaS environment.
• Experience with CS platforms such as Gainsight or Totango.

Responsibilities

• Build and coach a Canada-focused Scaled CS team to meet KPIs.
• Drive onboarding, adoption, renewal, and expansion motions.
• Collaborate with Sales, Renewals, and Product to optimize outcomes.
• Define playbooks, cadences, risk reviews, and coaching plans.

Skills

Team management

SaaS experience

Customer success

Data-driven decisions

Education

Bachelor's degree

Tools

Gainsight

Totango

Job description

Samsara is seeking a Canada-based leader to scale our Scaled Customer Success team. You will hire, onboard, and coach ICs and CSMs across Canada, focusing on mid‑market and commercial segments.

This role emphasizes data-driven coaching, risk management, and cross‑functional partnership to drive measurable customer value. You will partner with Sales, Renewals, Services, and Support to align on account planning, expansion, and product feedback, while maintaining a high bar for performance and