Remote Enterprise CSM — IoT Operations Cloud

Samsara; Edmonton; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Professional development stipend

Flexible remote model

Health and parental leave plans

Job summary

Samsara is seeking an Enterprise Customer Success Manager to drive value for top customers across Canada. You will collaborate with Sales, Support, Sales Engineering, and Product to tailor the IoT platform to each customer’s needs and act as their long-term partner.

The role is remote and requires up to 25% travel, with opportunities to influence cross-functional teams and scale with a hyper-growth company.

Qualifications

• 4+ years in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS preferred).
• Strong priority management and high emotional intelligence for a demanding role with high visibility.
• Experience supporting or working with technical products.

Responsibilities

• Be on the front lines to increase safety, efficiency, and sustainability of customers' operations with Samsara’s IoT platform.
• Create joint success plans with customers, outlining objectives, metrics, and timelines, and remove barriers to value.
• Lead executive business reviews with customer decision-makers and Samsara leadership to align on goals and outcomes.

Skills

Customer Success

Account Management

Cross-functional collaboration

SaaS

Education

Bachelor’s degree

Job description

Samsara is seeking an Enterprise Customer Success Manager to drive value for top customers across Canada. You will collaborate with Sales, Support, Sales Engineering, and Product to tailor the IoT platform to each customer’s needs and act as their long-term partner.

The role is remote and requires up to 25% travel, with opportunities to influence cross-functional teams and scale with a hyper-growth company.