Remote Director of Professional Services (ERP/SaaS)

Lever, Inc.; Red Deer; Remote; CAD 242,000 - 306,000; Full time

Benefits offered by this job

Remote work globally

Flexible work hours

Career growth support

Thought leadership access

Home office stipend

Culture focus

Job summary

Sparkrock is seeking a Senior Delivery Manager to own the P&L and book of business for a $3–5M portfolio, directing delivery strategy for ERP/SaaS implementations and leading a team of consultants, analysts, and project managers.

You will shape a flexible delivery approach, manage risk, and partner with Sales to scope and price new engagements, while ensuring customer success and profitability.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field.

Responsibilities

• Own the P&L and book-of-business performance for a $3–5M portfolio of client engagements.
• Oversee delivery quality and outcomes across ERP/SaaS implementations.
• Lead, develop, and motivate a diverse Professional Services team.
• Act as senior escalation and relationship point for key customers.
• Allocate and balance team resources across engagements to optimize delivery and margin.
• Identify delivery and financial risks and implement mitigation plans.
• Partner with Sales to support scoping, pricing, and positioning without direct selling.
• Drive process improvements across the delivery lifecycle to increase speed and quality.
• Finalize roadmaps and prioritize tickets with cross-functional teams.
• Engage directly with customers to understand needs and ensure positive experience.
• Collaborate with Sales, Engineering, Product, Customer Success, and Support.

Skills

P&L ownership

Budgeting

Revenue forecasting

Cost management

ERP/SaaS delivery

Team leadership

Stakeholder management

Cross-functional collaboration

Problem solving

Strategic thinking

Education

Bachelor's degree

MBA (nice to have)

Tools

Dynamics 365 Business Central

Job description

Sparkrock is seeking a Senior Delivery Manager to own the P&L and book of business for a $3–5M portfolio, directing delivery strategy for ERP/SaaS implementations and leading a team of consultants, analysts, and project managers.

You will shape a flexible delivery approach, manage risk, and partner with Sales to scope and price new engagements, while ensuring customer success and profitability.