Remote Director of ERP Delivery & P&L

Ionic Partners, LLC; Calgary; À distance; CAD 249 000 - 306 000; Plein temps

Avantages offerts par ce poste

100% remote organization

Flexible work hours

Growth support and tools

Home office stipend

Culture and learning events

Résumé du poste

Sparkrock is seeking a Director of Professional Services to own the P&L and book of business for a portfolio valued at $3–5M. You will lead a diverse team of consultants, business analysts, and project managers, shaping a delivery model around customer needs and ensuring high-margin engagements.

You will drive delivery quality, oversee risk, and partner with Sales to scope new engagements, while supporting a fully remote, global organization that values growth and client success.

Qualifications

• Bachelor's degree in a relevant field such as Business Administration, Computer Science, Information Technology, or a related discipline.
• 10-15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry.
• Minimum of 3-5 years of experience in a leadership or management position, preferably as a Senior Manager or Director within a Professional Services organization.
• Experience in overseeing a portfolio of projects, managing P&L and book of business with revenues up to 3-5M dollars.
• Demonstrated success in achieving and maintaining a healthy profit margin within the Professional Services division.
• Proven track record in turning loss positions into profitable businesses through strong strategy and execution.
• Hands-on leadership of ERP/SaaS implementation delivery, not internal operations, resourcing, or PMO management — owning escalations directly, such as a broken integration or a stalled implementation, and working the problem with the customer rather than from behind an internal dashboard.
• Demonstrated technical depth, partnering directly with Product and Engineering to challenge scope, priority, and root cause, and participating in sprint planning alongside the customization team.
• Solid delivery management skills, with a track record of successfully delivering ERP/SaaS product implementations on short, time-boxed cycles (under 6 months) across a portfolio of concurrent projects, rather than multi-year transformation programs.
• Experience in client relationship management, including dealing with key stakeholders, understanding customer needs, and driving customer success.
• Demonstrated financial acumen, including budgeting, revenue forecasting, and cost management.
• Based in Canada and legally eligible to work in Canada, with availability to travel approximately 15–20% to meet clients in person, and available to work hours that overlap with EST, CST, or PST.

Responsabilités

• Own the P&L and book-of-business performance for a $3–5M portfolio of client engagements — driving budgeting, revenue forecasting, and cost management to maintain a healthy profit margin.
• Oversee delivery quality and outcomes across ERP/SaaS implementation projects, delivering to customer needs rather than a rigid methodology.
• Lead, develop, and motivate a diverse Professional Services team of consultants, business analysts, and project managers.
• Act as the senior escalation and relationship point for key customers, protecting long-term account health.
• Allocate and balance team resources across active engagements to optimize delivery capacity and margin.
• Identify delivery and financial risks early and put mitigation plans in place to protect both client outcomes and business performance.
• Partner with Sales to support the scoping, pricing, and positioning of new engagements, without selling directly to customers.
• Drive process improvements across the delivery lifecycle to increase the speed, quality, and consistency of outcomes.
• Participate in finalizing roadmaps and prioritizing tickets.
• Engage directly with customers to understand their needs and ensure a positive experience.
• Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, and Support to align on priorities and deliver on customer needs.

Formation

Bachelor's degree in a relevant field such as Business Administration, Computer Science, Information Technology, or a related discipline

Description du poste

Sparkrock is seeking a Director of Professional Services to own the P&L and book of business for a portfolio valued at $3–5M. You will lead a diverse team of consultants, business analysts, and project managers, shaping a delivery model around customer needs and ensuring high-margin engagements.

You will drive delivery quality, oversee risk, and partner with Sales to scope new engagements, while supporting a fully remote, global organization that values growth and client success.