Remote Director of ERP Delivery & Growth

Lever, Inc.; Mississauga; Remote; CAD 175,000 - 215,000; Full time

Benefits offered by this job

Remote work globally

Home office stipend

Professional growth opportunities

Webinars on tech topics

Job summary

Sparkrock, a fully remote software provider for social-benefit organizations, seeks a Director of Professional Services to own the P&L and book of business for a $3–5M portfolio. You will shape delivery, lead a diverse team of consultants and PMs, and serve as the senior escalation point for key customers.

You will drive budgeting, forecasting, and risk mitigation, partnering with Sales for scoping and pricing while improving delivery outcomes across ERP/SaaS projects.

Qualifications

• Bachelor's degree in a relevant field such as Business Administration, Computer Science, Information Technology, or a related discipline.
• 10-15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry.
• Minimum of 3-5 years of experience in a leadership or management position, preferably as a Senior Manager or Director within a Professional Services organization.
• Experience in overseeing a portfolio of projects, managing P&L and book of business with revenues up to 3-5M dollars.
• Demonstrated success in achieving and maintaining a healthy profit margin within the Professional Services division.
• Proven track record in turning loss positions into profitable businesses through strong strategy and execution.
• Hands-on leadership of ERP/SaaS implementation delivery, not internal operations, resourcing, or PMO management — owning escalations directly, such as a broken integration or a stalled implementation, and working the problem with the customer rather than from behind an internal dashboard.
• Demonstrated financial acumen, including budgeting, revenue forecasting, and cost management.
• Based in Canada and legally eligible to work in Canada, with availability to travel approximately 15–20% to meet clients in person, and available to work hours that overlap with EST, CST, or PST.

Responsibilities

• Own the P&L and book-of-business performance for a $3–5M portfolio of client engagements — driving budgeting, revenue forecasting, and cost management to maintain a healthy profit margin.
• Oversee delivery quality and outcomes across ERP/SaaS implementation projects, delivering to customer needs rather than a rigid methodology.
• Lead, develop, and motivate a diverse Professional Services team of consultants, business analysts, and project managers.
• Act as the senior escalation and relationship point for key customers, protecting long-term account health.
• Allocate and balance team resources across active engagements to optimize delivery capacity and margin.
• Identify delivery and financial risks early and put mitigation plans in place to protect both client outcomes and business performance.
• Partner with Sales to support the scoping, pricing, and positioning of new engagements, without selling directly to customers.
• Drive process improvements across the delivery lifecycle to increase the speed, quality, and consistency of outcomes.
• Participate in finalizing roadmaps and prioritizing tickets.
• Engage directly with customers to understand their needs and ensure a positive experience.
• Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, and Support to align on priorities and deliver on customer needs.

Skills

Leadership

P&L management

Delivery management

Customer relationship management

Strategic planning

Education

Bachelor's degree in Business Administration/CS/IT

Master's degree or MBA (nice to have)

Job description

Sparkrock, a fully remote software provider for social-benefit organizations, seeks a Director of Professional Services to own the P&L and book of business for a $3–5M portfolio. You will shape delivery, lead a diverse team of consultants and PMs, and serve as the senior escalation point for key customers.

You will drive budgeting, forecasting, and risk mitigation, partnering with Sales for scoping and pricing while improving delivery outcomes across ERP/SaaS projects.